Shipping Policy
Domestic Shipping:
Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates: We offer flat-rate shipping for all domestic orders. Rates may vary based on location and total order value.
Estimated Delivery Time: Standard shipping takes 3-7 business days. Expedited shipping options are available at an additional cost.
International Shipping:
Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates: International shipping rates are calculated at checkout based on the destination country and total order weight.
Estimated Delivery Time: Delivery times vary by location and can range from 7-21 business days. Please note that customs procedures may cause delays.
Customs and Duties: Customers are responsible for any customs fees, taxes, or duties imposed by their country. These fees are not included in our shipping rates.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment’s progress.
If you have not received your tracking number or need further assistance, please contact our customer support team.
Lost or Damaged Packages:
We are committed to ensuring that your order arrives safely. If your package is lost or damaged during transit, please contact us immediately, and we will work to resolve the issue.
Claims for lost or damaged items must be reported within 7 days of receiving your order.
Changes and Cancellations:
If you need to make changes to your order or cancel it, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes or cancellations once an order has been processed.
Contact Information:
For any questions or concerns regarding our shipping policy, please contact us at info@drystride.ca.